Terms of Use

If the Applicant is a juristic person (which includes a partnership), whose net asset value or annual turnover exceeds R2 000 000.00 per annum, the provisions contained in the Consumer Protection Act, No. 68 of 2008 shall not apply to this agreement, nor in relation to goods sold not for human consumption.

Credit Facility and Cash Facility

  1. The granting, continuation and termination of the credit facilities, if any, shall be within the sole discretion of the COMPANY.
  2. All accounts shall be paid in full within 30 days from date of statement.
  3. Interest shall be paid by the Applicant to the COMPANY on all overdue accounts at the maximum permissible rate in terms of the National Credit Act, No. 34 of 2005, as amended.
  4. Cash deposit will attract a cash deposit charge.
  5. All goods and stock sold to the Applicant in terms of this Application for Credit Facilities shall remain the sole and absolute property of the COMPANY until payment has been made in full.
  6. Delivery shall be deemed to have taken place against signature of the COMPANY’S delivery note, proof of posting or proof of delivery.
  7. Risk in the goods shall pass on delivery but ownership in the goods sold remains vested in the COMPANY until the purchase price shall have been paid in full.
  8. Representations or warranties shall be binding upon the COMPANY if made by it in writing. Any other condition or warranty as to quality or freedom from latent defect or the goods sold or fitness for any particular purpose or otherwise, whether arising under a statute or otherwise, is hereby excluded. The COMPANY shall not be under any liability, whether in contract, delict or otherwise, in respect of defects in goods delivered or for any injury, damage or loss (whether consequential or otherwise) resulting from such defects or from any work done in connection therewith.
  9. The COMPANY shall not be liable for any indirect or consequential damages.
  10. The COMPANY undertakes to take all necessary precautions to avoid or reduce delay but shall not be responsible for loss resulting from delays in delivery occasioned by causes reasonably beyond the COMPANY’S control.
  11. Any relaxation or indulgence which the COMPANY may grant to the applicant shall not constitute a waiver of its right to enforce strict compliance with these conditions.
  12. In any dispute arising out of these conditions or between the COMPANY and the applicant, the COMPANY shall, at its option, be entitled to institute proceedings in any Magistrate’s Court which otherwise has jurisdiction notwithstanding that the amount in issue may exceed the limits of such jurisdiction. The Applicant hereby consents to such jurisdiction of the Magistrate’s Court.
  13. The Applicant hereby appoints the address appearing on the Application for Credit Facilities as its domicilium citandi et executandi for all purposes in connection with or arising from this Application.
  14. The Applicant shall pay any costs incurred by the COMPANY as a result of any breach by the Applicant of these conditions or any failure by it to pay any amount on due date on the scale as between attorney and own client, whether or not action is instituted. Such costs shall include any collection commission which the COMPANY is required to pay to its attorneys as well as any V.A.T. or other levies incurred as a result of any action taken by the COMPANY.
  15. Only a director of the COMPANY has any authority to contract on the COMPANY’S behalf on any terms and conditions other than those contained herein. Variation of these conditions shall be binding upon the COMPANY if reduced to writing and signed by a director of the COMPANY.


  • Returns


The COMPANY accepts returns. You can return unopened items in the original packaging within 72 hours of receipt thereof and after prior written consent by the COMPANY with receipt or proof of purchase. If 72 hours or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price.

Claims for non-delivery, or for shortages or damage upon receipt of the products, must be made in writing within 24 hours (twenty-four) hours (maximum 72 hours over weekends) failing which the COMPANY shall have no liability in respect of such claims.

Vaccines and other “cold chain” goods cannot be returned.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at:

Lakato Johannesburg: 011 624 1524

Lakato Cape Town: 021 944 6900

Lakato Port Elizabeth: 041 372 1238

Lakato Pietermaritzburg: 033 386 3351

The COMPANY reserves the right to charge a 10% handling charge on all goods returned.

  1. Shipping

To return the item you purchased, please contact your sales representative at the COMPANY to arrange a collection:  

Lakato Johannesburg: 011 624 1524

Lakato Cape Town: 021 944 6900

Lakato Port Elizabeth: 041 372 1238

Lakato Pietermaritzburg: 033 386 3351

Fill in a Goods for Return Note, pack the items properly and mark the box clearly with all the documentation inside the box.

Documentation to include inside the box

  • A copy of Goods for Return Note and
  • A copy of the Invoice the items were bought on.

No goods may be returned to the COMPANY without prior arrangement.


  • General Information


All orders are subject to product availability.

Cash Purchases

If an item is not in stock at the time you place your order, we will notify you, you have the option to choose a refund of the total amount or select another item with the same value.

  • Delivery Location


Items offered on our website are only available for delivery to the address specified, approved and where applicable registered, on your application form.   

  • Delivery Time


Kindly note we only delivery from Mondays to Fridays, except public holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Kindly contact your sales representative for more information regarding deliveries.

  • Shipping Costs


Delivery is free of charge with exception where courier orders are less than R850.00.  An appropriate freight charge with a minimum of R120.00 will be added to your order.

  • Damaged Items in Transport


If there is any damage to the packaging on delivery, contact us immediately.

Lakato Johannesburg: 011 624 1524

Lakato Cape Town: 021 944 6900

Lakato Port Elizabeth: 041 372 1238

Lakato Pietermaritzburg: 033 386 3351

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us:

Lakato Johannesburg: 011 624 1524

Lakato Cape Town: 021 944 6900

Lakato Port Elizabeth: 041 372 1238

Lakato Pietermaritzburg: 033 386 3351


  • Introduction


This website is operated by Rapid Trade. The terms “we”, “us”, the company and “our” refer to Lakato (Pty) Ltd. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

  • Use of our Website


You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at legal age and are legally capable of entering into a binding contract in South Africa.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorised access to our systems.

  • General Conditions


We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

  • Products or Services


All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in South African Rand.

We reserve the right, in our sole discretion, to refuse orders. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

  • Links to Third-Party Websites


Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software.

Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

  • Use Comments, Feedback, and Other Submissions


You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

  • Your Personal Information


Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

  • Errors and Omissions


Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

  • Disclaimer and Limitation of Liability


You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose.

We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

  • Indemnification


You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

  • Entire Agreement


The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

  • Waiver


Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

  • Headings


Any headings and titles herein are for convenience only.

  • Severability


If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

  • Governing Law


Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Republic of South Africa without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Republic of South Africa and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

  1. Questions or Concerns

Please send all questions, comments and feedback to us at debtors@lakato.co.za


We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

  • Introduction


We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

  • Identifying Purposes


We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

  • Consent


Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services.

We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

  • Limiting Collection


The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

  • Limiting Use, Disclosure and Retention


Personal Information may only be used or disclosed for the purpose for which it was collected Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

  • Accuracy


Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfil the purposes for which it is to be used. Unless you have otherwise consented, or when it is required or permitted by law.

  • Safeguarding Customer Information


Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorised use, access or disclosure.

  • Openness


We will make information available to you about our policies and practices with respect to the management of your Personal Information.

  • Customer Access


Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate.

However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

  • Handling Customer Complaints and Suggestions


You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting:

011 624 1524

Additional Information


A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.